Seller Assistant

Seller Assistant is an AI-powered business partner that proactively looks out for and assists independent sellers across every aspect of how they sell in Amazon’s store. With deep knowledge about selling and shopping, as well as sellers’ specific business needs and goals, Seller Assistant provides tailored insights and recommendations, and with permission from the seller, takes action on their behalf. As an expert in inventory optimization, advertising strategy, compliance, and more, Seller Assistant saves independent sellers time and money.

Two men very pleased with interacting with their mobile and desktop Amazon Seller Assistant
Watch how independent sellers interact with Seller Assistant

“Seller Assistant is like having a dedicated Amazon support agent who actually knows my catalog inside and out. I can tell it, ‘I have this problem with this SKU,’ and it already understands the context — it researches the issue, identifies what’s going on, suggests a fix, or just handles it on its own. When it can’t resolve something directly, it builds the entire case for me, describes exactly what’s happening, and routes it to the right team. Instead of spending 15 minutes navigating prompts to open a case, I’m done in 30 to 45 seconds. When you’re managing hundreds of products, that efficiency really adds up.”

— Matt Bertrand, Co-founder, The Lab Stockroom

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Independent sellers accept the recommended actions of the AI-powered Seller Assistant over 90% of the time.
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Independent sellers are adopting the AI-powered Seller Assistant quickly—there are already more than 230,000 monthly users.
Perspectives
Inside the seller experience
What started as a student startup steps from Mayo Clinic is now reaching patients across the country, and preparing to expand into Canada and Mexico, with Amazon as its engine for scale.
Nanodropper | Rochester, MN
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Amazon resources to fuel the growth of independent sellers

Person interacting with the mobile version of the Product Oportunity Explorer
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Two men very pleased with interacting with their mobile and desktop Amazon Seller Assistant
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Person interacting with the mobile version of the Product Oportunity Explorer
Product Opportunity Explorer helps independent sellers identify unmet demand and new growth opportunities. With this tool, sellers can analyze trends in customer searches, purchases, reviews, pricing, and more. With new AI capabilities, the tool analyzes billions of customer interactions—searches, clicks, and purchases—while considering their existing portfolio to deliver clear recommendations on similar but unique products. Sellers can see which features matter most, where demand is trending, and what customers expect to pay right away—insights that once required weeks of research. With one of its capabilities, Unmet Demand Insights, sellers can see where customer needs aren’t being met. For example, identifying that customers searching for cooling beach chairs want specific features like ventilated fabric, sun canopies, and solar-powered fans.
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Two men very pleased with interacting with their mobile and desktop Amazon Seller Assistant
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Supply Chain by Amazon is a set of supply chain services that provides independent sellers with a complete, automated solution for moving products from manufacturing locations to customer doorsteps around the world. Amazon picks up inventory from manufacturing facilities, guides it through freight services and customs, handles long-term warehousing and storage, manages multi-channel distribution, and then automates replenishment to fulfillment centers—where it can service customer orders in Amazon’s store or wherever a seller sells their products. With this capability, sellers can meet customer demand faster while reducing stockouts and excess inventory.
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woman uses her ipad to list her products while behind her is a spread of her inventory
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woman uses her ipad to list her products while behind her is a spread of her inventory
With Amazon’s listing creation tool, independent sellers can create high-quality product listings by describing their products in just a few words, uploading an image, or providing a URL from their existing website. The tool generates titles, bullet points, and descriptions using customer insights and shopping data that resonate with customers.
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Seller University is a free educational resource designed to empower independent sellers to create successful businesses. Sellers can learn how to list, price, fulfill, and advertise with Amazon, or explore advanced topics to take their selling to the next level. With videos and downloadable guides that span across 35 topic areas in 21 languages, sellers can stay up to date on tools, processes, and opportunities.
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